If you need assistance, please email us at support@xcixcollective.com. Our customer service team is here to help and committed to providing prompt and friendly support!

We offer inclusive sizing designed to fit a variety of body shapes and sizes. Please refer to each product page for available sizes, and consult our sizing guide to ensure you find your best fit.

Our sizing may vary from EU/US standards. To ensure the most accurate fit, we recommend reviewing our size guide on the product page before ordering.

Unfortunately, orders cannot be changed, modified, or canceled after checkout.

Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to track your package on the carrier’s website.

Please first check if you received an email from us indicating that any items in your order were unavailable. If so, the corresponding amount will be refunded to you via your original payment method. If you did not receive such an email, please take photos of the package you received and email them to support@xcixcollective.com along with your order number. Our team will investigate and respond promptly.

XCIX Collective accepts returns on unworn, unwashed, undamaged, and unaltered merchandise within 7 days of the shipment date. Items must be in their original packaging with tags intact. Returns can be issued as store credit, which will be processed as soon as we receive your return and will never expire.

Yes, certain items are considered final sale and cannot be returned or exchanged. These include:

• Jewelry
• Hats
• Hair accessories
• Items marked as “Final Sale"

At this time, we do not offer exchanges. If you need a different size or color, please return the original item for store credit and place a new order for the desired item. If your order hasn’t shipped yet, contact us, and we’ll do our best to assist.

Once we receive your returned item, please allow 5–7 business days for processing. You’ll receive a confirmation email once your refund has been issued.

For returns due to reasons other than defect or incorrect items, customers are responsible for covering return shipping costs. You may arrange return shipping independently or request a shipping label from us. If we provide a shipping label, the return cost will be deducted from your refund.

Currently, we only ship within the United States. We’re always looking for ways to expand and serve our customers worldwide, so stay tuned for updates.

Our team is here for you! For any other inquiries, please email us at support@xcixcollective.com, and we’ll be happy to assist.